On August 28, 2026, Smart Vision, LLC (“Smart Eye Care”) became aware of suspicious activity within our network. In response, we promptly took steps to secure our network and initiated an investigation into the full nature and scope of the suspicious activity with assistance from third-party cybersecurity and digital forensic specialists. The investigation determined our network was subject to unauthorized access for a limited period of time resulting in certain files being copied by an unknown actor. As such, Smart Eye Care is undertaking a comprehensive and time-intensive review of the contents of the affected files to identify protected health information contained therein and to whom that information relates. Once our review is complete, we will move as quickly as possible to directly notify patients whose information is present in the affected files and provide details about the types of information at issue for each individual.

 

Smart Eye Care treats our responsibility to safeguard the information in our possession as an utmost priority. As such, we responded quickly to this event and have been working diligently to complete a thorough investigation and provide complete and accurate notice to individuals. We also notified the U.S. Department of Health and Human Services.

 

At the conclusion of our data review, Smart Eye Care will mail a notice letter to individuals whose information is determined to be in the affected files and for whom we have a valid mailing address. Please note that because the review is still ongoing, we will not be able to confirm whether any individual’s information is affected until our review is complete.

 

If you have additional questions or concerns, Smart Eye Care has established a dedicated assistance line at 207-588-7976 for any questions patients may have regarding this event. At this time, there is no indication that patient information has been used to commit identity theft or fraud in relation to this event.

 

As a precautionary measure, Smart Eye Care encourages you to remain vigilant against incidents of identity theft and fraud by reviewing their accounts and credit reports for suspicious activity, and to report any suspicious activity to the affiliated institutions immediately. Individuals may contact the three major credit reporting agencies for advice on how to obtain free credit reports and how to place fraud alerts and security freezes on credit files. The relevant contact information is below. 

 

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

 

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

 

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

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1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);

2. Social Security number;

3. Date of birth;

4. Addresses for the prior two to five years;

5. Proof of current address, such as a current utility bill or telephone bill;

6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and

7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

 

Should you wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

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